Frequently Asked Questions

We are at SKY SQUARE L101, 519-521 Station St, Box Hill VIC 3128, a few minutes from Box Hill train station. We open seven days a week; current trading hours are listed on the home page and on Google Maps.

Please arrive 15 minutes before your birthday party or event booking. This gives our hosts time to check you in, explain the activities and start your hosted session on time.

Arcade games are pay-per-play using a rechargeable HiParty card. Quest Arena is sold as a timed session per player. Karaoke booths are charged per room, per hour. Party packages bundle activities, food and drinks at a flat per-guest price.

A $100 deposit must be paid online when booking. The remaining balance can be paid on the party day by cash or card and is calculated using the confirmed number of guests. A minimum of 10 guests must be paid for regardless of guest cancellations, and the minimum spend per table or room still applies.

Top up a HiParty card, tap to play arcade machines and collect ticket balances from redemption games. Card balances do not expire, tickets can be exchanged at the prize counter and neither card credit nor tickets can be redeemed for cash.

Yes. We host birthdays for kids, teens and adults. Arcade and Quest Arena activities suit most children from age 5 and up. Children should be supervised by a responsible adult.

Every party is hosted by a member of the HiParty team. Time Play excludes Prize Games, Quest Arena and Karaoke Booths, and no Party Tickets are awarded during Time Play. Our team assigns rooms and tables according to the bookings on the day.

Some activities involve movement and flashing mixed-reality visuals. Quest Arena and selected rides may not suit guests who are pregnant or who have heart, neck, back, epilepsy, motion-sickness or vestibular conditions. Our team can recommend another activity if needed.

We have food and beverages on-site, including snacks, mains, soft drinks and shareable platters. Outside food and alcohol are not permitted, except that you may bring a birthday cake. For party or event bookings, please tell us ahead of time about allergies or dietary requests.

Yes. We host corporate team nights, school holiday programs, private celebrations and full venue takeovers. Send your group size, preferred date, activity mix and any catering needs, and we will prepare a tailored option.

Wear comfortable clothing and closed, secure shoes for active games. Avoid loose items during VR and motion activities. Bring only what you need; you remain responsible for personal belongings while on the premises.

A party or event booking may be rescheduled once to a date within three months of the original booking date, subject to availability. Requests made 8–14 days before the booking incur a $50 fee; rescheduling is not allowed within 7 days, and any further change requires a new booking without a refund of the previous deposit. Cancelling more than 14 days before the booking results in a deposit refund less a $50 fee; within 14 days, the deposit is non-refundable. If HiParty cancels due to equipment failure or circumstances beyond our reasonable control, we will offer a reschedule or refund for the affected booking.